Job Title: Office Manager
Job Location: Tahlequah Cable TV, Tahlequah, OK
Reports To: General Manager
Department: Administrative
MISSION:

Build and lead a sales team made of customer service representatives with a focus on
common objectives and goals.

Share intelligence and create strong team performance and group/individual
accountability.

Initiate group discussions; communicate with other system staff members and plan
methods of freely sharing information.

Keep a positive attitude and an open-minded perspective. Maintain cohesiveness and
effectiveness of the cable office in spite of internal frustrations, doubts, uncertainties,
disagreements, or conflicts.

Demonstrate a high-performance standard and accomplish the cable office sales goals
and provide the highest level of customer service while ensuring the cable office billing,
customer accounts and records are kept correctly.

JOB DESCRIPTION:

The Office Manager builds and leads a team of customer service representatives.

Responsible for revenue unit growth and monitoring / obtaining preset sales objectives.

Responsible for hiring, supervising and evaluating CSR’s with review of General
Manager.

Recruit, train, motivate and develop the sales team so that it meets or exceeds sales
objectives.

Effective management of the administration aspect of the cable office.

Works with General Manager to develop and implement sales strategies, which will be
accomplished through team building and the development / training / coaching of the
system’s sales resources. This position reports to the General Manager.

REQUIRED TASKS / SKILLS NEEDED:

The Office Manager will participate in the development and supervise the execution of
detailed sales programs.

Establish individual and group targets.

Position strategic cable products with the company’s customer base.

Protect the revenue base through relationship selling and increasing customer
satisfaction.

Direct the CSR’s to the highest revenue opportunities

Maintain effective support staff utilization and proper development of the system’s in-
house sales force. (This will require strong telemarketing skills, excellent communication
and listening skills, and a friendly and outgoing personality is essential).

The Office Manager must posses a strong commitment to customer service. (Patience,
understanding and a sense of humor is a plus).

Rev04/23

Accountable for meeting revenue objectives related to all applicable product lines.
Leadership and team coaching experience are necessary.

Must be able to work in a self-directed environment and respond accurately and
promptly to customer issues and questions

Maintain an effective and an efficient administrative cable office,
must be self-motivated.

Must possess excellent PC skills.

Must possess effective communication skills.
SALARY / COMPENSATION:
The Office Manager will be on a salary and incentive/bonus based compensation plan.
EDUCATION AND/OR EXPERIENCE:
One year certificate from a college or a technical school; or a minimum of two years’
experience. Leadership and team coaching experience is necessary.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of what an employee
encounters while performing the essential functions of this job. Reasonable accommodations
may be made to enable individuals with disabilities to perform the essential functions. It is a
Smoke Free Environment.
OTHER:

Candidate must be self-motivated. Successful candidate must pass random drug screenings

and have a good driving record throughout employment. Candidate must have reliable

transportation to get to and from work.

Acknowledgment:

The above statements reflect the general details considered necessary- to determine the

essential functions of the position identified and shall not be construed as a detailed description

of all work requirements inherent in the position. I may be required to perform additional tasks

necessary to meet the standards of quality and care.

I acknowledge that I have read and understand this position description and have had the

opportunity to ask my supervisor about any points I needed help understanding. Therefore, I

hereby state that I can perform the essential functions of this position with or without reasonable

accommodation.

Name (please print)

Rev04/23

Excellent Compensation Benefits Are Provided

• Competitive wage
• Relocation assistance
• Supplemental benefits available
• Medical insurance offered
• Paid sick and vacation
• One week of vacation after initial 6 months
• Paid holidays
• Paid personal day and floating holiday
• Paid parental leave
• Life and disability insurance coverage
• 401K matching contribution by the company
• Profit sharing
• Take-home company vehicle provided
• Company-provided cell phone
• NCTI Educational Training Reimbursement Program
• Employee Assistance Program

Qualified Applicants can apply by any of the following options:

• Apply online at: https://jobs.wehco.com/application/cable/